Help Center - User Manual

1. Getting Started

Learn the basics of using our platform as a customer.

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Navigate to our website (CommuniServe)

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Click on the "Sign Up as Customer" button on the homepage to create account.

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Click on the "Sign In" button on the homepage to sign in your account.

2. Create Account

Follow the steps to create your account and start using our services.

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Fill out the required information in the fields accurately.

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Select your location and set a secure password.

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Click submit Create Account.

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Open your Gmail Account for verification.

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Notice

Make sure to fill it out legibly and provide valid email address for verification.

3. Sign in Account

Follow the steps to sign in to your account.

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Provide your registered email address and secure account password.

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Click on the blue "Sign In" button to launch your dashboard.

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Notice

Double-check your spelling and caps-lock state if you experience credential errors.

4. Find a Provider

Find local service providers and hire.

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Notice

Be descriptive with your request details to help providers estimate the task accurately.

5. Track Your Request

Monitor the real-time progress status of your service requests.

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Notice

Status badges change automatically in real-time as your service provider updates their progress.

6. Profile & Settings

Manage your personal details, location preferences, and contact records.

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Notice

Keep your phone number accurate so service providers can successfully reach you upon request acceptance.

1. Getting Started

Learn how to join CommuniServe as an expert service provider.

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Navigate to the main portal and click "Apply as a Provider" to register your account.

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Click the green-circled "Log In" button above if you already have an account.

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Notice

Prepare your valid structural credentials and identification documents beforehand to ensure a smooth application process.

2. Registration — Step 1: Personal Information

Provide your legal name, contact credentials, and profile details.

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Fill out your full legal name, gender, date of birth, and primary contact number.

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Complete your residential address details, selecting your current village and local barangay.

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Input your parents' or legal guardians' full names, contact numbers, and current civil status.

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Check any applicable background status cards that apply to your household (e.g., 4Ps, PWD, Indigent).

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Review all input fields for completeness and accuracy, then click the blue "Next" button.

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Notice

Make sure to fill it out legibly and provide valid email address for verification.

Ensure your background status indicators (like 4Ps or PWD) match your government records for accurate profiling.

2. Registration — Step 2: Professional Profile

Provide your employment status, educational background, and work history.

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Choose between "Employed" or "Unemployed," and specify your type of employment.

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Select your highest educational attainment, input your graduation year, school last attended, and course completed.

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Briefly write your previous work experience in the text field provided (Optional).

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Click "Back" to review previous details, or click the blue "Next" button to save and proceed.

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Notice

Highlighting relevant past technical experiences helps the review panel build higher trust in your capability profile.

2. Registration — Step 3: Service Selection

Choose your primary service categories and specialized talents.

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Select the primary service card you will offer (e.g., Carpenter, Electrician, or Kasambahay).

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Click the gray "Back" button to return to the previous section, or click the blue "Next" button to save and proceed.

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Notice

Make sure to choose the specific skill segment you are fully certified or prepared to handle safely.

2. Registration — Step 4: Assessment

You must pass this initial assessment test to qualify your profile for verification and service placement.

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Check the total items, layout overview, and the required 75% passing matrix threshold before beginning.

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YClick the blue "Start Assessment" button to open the questionnaire.

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Click the gray "Back button" if you need to return to the service selection tab to adjust your choices.

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Monitor your email for an application update containing your final assessment result score percentage.

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If your score falls below the threshold, you may click "Return to CommuniServe" to re-apply and retake the skill assessment after 14 days.

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Notice

Ensure an uninterrupted network environment before tapping start; dropping early counts toward the score submission.

2. Registration — Step 5: File Attachment

Upload necessary identifying credentials to prepare for screening verification.

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Ensure your documents are in JPG, PNG, or PDF format, and do not exceed 5 MB per file.

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Click Choose File to upload the required front and back views of your National ID (PhilSys / PSA) along with a recent 2×2 ID Photo with a white background.

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Upload your Trade Certificate or TESDA NC if available to highlight your qualifications.

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Review your uploaded attachments for clarity and legibility, then proceed to submit your profile.

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Ensure your documents are in JPG, PNG, or PDF format, and do not exceed 5 MB per file.

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After submitting, monitor your email for your results within 1–2 weeks.

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You will receive an email notifying you of the PESO Office decision; approved applications will include temporary credentials, while rejected applicants will be notified of the denial.

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If approved, click "Access Your Dashboard" to log in, where you will be required to change your temporary password on your first login.

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Notice

Upload clean, bright photos of your National ID. Blurry files or cut edges may cause unexpected verification processing delays or account rejections.

The system verification queue is manually checked by system administrators. Expect status alignment updates within 3-5 business days.

3. Sign in Account

Follow the steps to sign in to your account.

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Provide your registered email address into the username field.

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Enter your secure password. If you are a new user logging in for the first time, use the default temporary password provided by the PESO Office in your approval email.

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Click on the blue "Sign In" button to launch your dashboard. First-time users will be prompted to change their temporary password immediately.

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First-Time Login Notice

New accounts must enter the default credentials sent via email. You will be required to update this temporary password upon successful entry to secure your dashboard.

4. Verification

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5. Manage Requests

View, prioritize, or process job requests requested near you.

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Review job order cards detailing client requirements and locations.

6. Update Status

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7. Profile & Settings

Configure professional details and structural service scopes.

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Manage structural workspace details, schedule intervals, and region settings.